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Shipping Policy

Last Updated: 16/05/2024

At Saku Superstore, we are dedicated to providing efficient and reliable shipping for all our craft kits. This Shipping Policy outlines our shipping procedures, costs, and delivery times to ensure a smooth experience when you shop with us.

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with your order details.
  • Order Verification: All orders are subject to verification, which may require additional time. We will contact you if there are any issues with your order.

2. Shipping Rates and Methods

Shipping rates will be calculated at checkout, these will vary dependant on weight and location of item.

3. Shipping Confirmation and Tracking

  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • Tracking Your Order: You can track your order using the tracking number provided in the shipping confirmation email. Tracking information may take 24-48 hours to update.

4. Shipping Restrictions

  • O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
  • Restricted Items: Some items may be restricted for international shipping due to local regulations. We will notify you if any items in your order cannot be shipped to your location.

5. Delivery Issues

  • Delayed Shipments: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays may affect delivery times. We are not responsible for delays caused by carriers.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at info@sakusuperstore.com. We will work with the carrier to resolve the issue and ensure you receive your order.
  • Incorrect Address: Please ensure your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. International Customs and Duties

  • We currently only ship to UK & the EU.

7. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: info@sakusuperstore.com

Thank you for shopping with Saku Superstore. We appreciate your business and look forward to providing you with exceptional service.

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