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Frequently Asked Questions

1. What types of craft kits do you offer?

We offer a wide variety of traditional Japanese kits. Our kits cater to different skill levels, from beginners to advanced crafters.

2. What is included in a craft kit?

Each craft kit includes all the materials needed to complete the project, along with step-by-step instructions. Specific contents are listed in the product description for each kit. You may need to purchase craft knives etc, separately from our website.   Please ensure you are over 18 when purchasing carving or craft knives. We recommend teenagers that are working with craft knives, they should be supervised by an adult.

3. Can I purchase additional supplies or tools separately?

Yes, we offer a range of individual supplies and tools that you can purchase separately. You can find these are in the crafts section of the website.

4. How do I place an order?

To place an order, simply add the desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information and confirm your order.

5. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.

6. Do you offer international shipping?

At the moment we only ship to countries in Europe. We will be shipping internationally soon! Join our mailing list to be notified once this change happens.

7. What is your return policy?

We accept returns within 14 days of purchase, provided the items are unused and in their original packaging. Please refer to our Return Policy for detailed instructions on how to return an item.

8. Can I cancel or modify my order after it has been placed?

Orders can be modified or cancelled within 24 hours of placement. After this period, we cannot guarantee changes due to the processing times. Please contact our Customer Service team as soon as possible if you need to make changes.

9. Do you provide instructions or tutorials with your craft kits?

Yes, all our craft kits come with detailed, easy-to-follow instructions. Additionally, we offer video tutorials and tips on our website to help you complete your project successfully.

10. How can I contact customer service?

You can reach our customer service team via email at Our team is available Monday through Friday from 9 AM to 5 PM (GMT).

11. Are there any discounts or promotions available?

We frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and special offers.